protonscr

Steam client is empty and can't log in

steamclosed Distro Family: UbuntuWeb Component
ValveSoftware/steam-for-linux#9111 · opened 2023-01-16 by drDigger · updated 2023-01-17 · 6 comments · github
DdrDigger 2023-01-16 github

Your system information

  • Steam client version (build number or date): I don't know (can't check).
  • Distribution (e.g. Ubuntu): Mint with Cinnamon
  • Opted into Steam client beta?: [Yes/No] Yes, I think.
  • Have you checked for system updates?: [Yes/No] I can't.

Please describe your issue in as much detail as possible:

Hello!
I cannot log into the Steam client. Totally blank window appears with no possibility to do anything. Before this (2-3 days ago), I mean before I log out (I cleaned cache files), my Steam was empty (except the upper menus) - the library didn't appear, couldn't go to the download section or shop. I think it's due to some beta update - a few months ago something similar happens, but was fixed after few hours. What to do? Where to go? I really don't know.

Kkisak-valve maintainer 2023-01-16 github

Hello @drDigger, that reads like libcef is failing to initialize for some reason. Can you check if completely closing Steam, then running steam from a terminal gives any hints in the terminal spew? Also please check if there are any hints in ~/.steam/root/logs/steamwebhelper.log.

DdrDigger 2023-01-16 github

When I try to run Steam client using the terminal, after some neutral text I see this:

Vulkan missing requested extension 'VK_KHR_surface'.
Vulkan missing requested extension 'VK_KHR_xlib_surface'.
BInit - Unable to initialize Vulkan!

And then

src/steamexe/main.cpp (254) : Assertion Failed: reaping pid: 9473 -- steam

src/steamexe/main.cpp (254) : Assertion Failed: reaping pid: 9496 -- steam

src/steamexe/main.cpp (254) : Assertion Failed: reaping pid: 9519 -- steam

src/steamexe/main.cpp (254) : Assertion Failed: reaping pid: 9537 -- steam

src/steamexe/main.cpp (254) : Assertion Failed: reaping pid: 9553 -- steam

src/steamexe/main.cpp (254) : Assertion Failed: reaping pid: 9571 -- steam

src/steamexe/main.cpp (254) : Assertion Failed: reaping pid: 9587 -- steam

src/steamexe/main.cpp (254) : Assertion Failed: reaping pid: 9603 -- steam

src/steamexe/main.cpp (254) : Assertion Failed: reaping pid: 9619 -- steam

[...]

Kkisak-valve maintainer 2023-01-16 github

What version of Mint are you running?

DdrDigger 2023-01-16 github

What version of Mint are you running?

Linux Mint 18.3 Cinnamon 64-bit

DdrDigger 2023-01-16 github

I did it! It works!
What I did step by step:

  1. Removed Steam client:

sudo apt-get remove steam steam-launcher
sudo apt autoremove

  1. Installed again using Mint software manager

  2. Installed update which appeared in Mint Updater

  3. Fixed "Couldn't set up Steam data - please contact technical support" problem which appeared when launched Steam client:

mv ~/.steam/steam/* ~/.local/share/Steam/
rm -r ~/.steam/steam
ln -s /home/mlibre/.local/share/Steam/ /home/mlibre/.steam/steam
rm -rf ~/.steam/bin

  1. Launched Steam client again and let him update himself

:)

Thanks!

Kkisak-valve maintainer 2023-01-17 github

Glad to hear that it started working for you. That also means there is no longer a test case to ponder what happened to cause the issue.

Closing per the last comment.

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