protonscr

Steam crash during password recovery

steamclosed reviewedSteam client
ValveSoftware/steam-for-linux#917 · opened 2013-01-26 by mcencora · updated 2013-01-31 · 6 comments · github
Mmcencora 2013-01-26 github

I'm trying to retrieve lost account.
I enter account name , then verification code, then new password and steam crashes.

This is on current Ubuntu 13.04 64-bit (development branch).

Sscottlu 2013-01-27 github

Drew I may have fixed this Friday.

Mcencora can you please paste here the contents of Steam->Help->System Information, scroll to the end there is a section with crash information that we need, specifically the crash ids.

Thanks.

Mmcencora 2013-01-27 github

I don't think there is a way to get that information without logging in and I cannot log in due to this bug.

Ggdrewb-valve maintainer 2013-01-27 github

If you look in /tmp/dumps you'll see your minidump files. One of the files in the directory should be a text log file there that lists the uploads and their crash IDs.

Mmcencora 2013-01-28 github

There is no text file in this directory. Only crash_20130128141943_1.dmp

Few minutes ago the steam got updated, and it does not crash anymore.

Ggdrewb-valve maintainer 2013-01-28 github

You've been updating your client regularly? I don't know why it wouldn't have written a log unless you had a client from quite a while ago, but it sounds like Scott's theory is correct and his fix has worked for you.

Mmcencora 2013-01-28 github

No, I have installed it first time on Saturday, and today it has updated automatically.

Thanks for the fix.

Nothing extracted yet.