Steam does not start anymore: Could not load module vgui2_s.dll

steamclosed Steam clientruntimeDistro Family: Arch

ValveSoftware/steam-for-linux#9198 · opened 2023-02-13 by Gonzo2O28 · updated 2023-02-15 · 8 comments · github

GGonzo2O28 2023-02-13 github

Your system information

Steam client version (build number or date): latest
Distribution (e.g. Ubuntu): Arch
Opted into Steam client beta?: [Yes/No] not sure
Have you checked for system updates?: [Yes/No] yes

Please describe your issue in as much detail as possible:

Describe what you expected should happen and what did happen. Please link any large code pastes as a Github Gist

Steps for reproducing this issue:

start steam with runtime enable or disabled with steam or steam-native
Loaded SDL version 3.0.0-765-gc4db0725e
src/steamUI/Main.cpp (3109) : !"Fatal Error: Could not load module 'bin/vgui2_s.dll'"

a couple of months ago i ran into that issue above. In between i havent tried it again and havent found the time to fix this.
i already tried uninstalling the package and installed it again, nothing helped so far. I wonder why it wants to load .dll files on linux?

dump attached

assert_20230213171106_6.dmp.gz

Kkisak-valve maintainer 2023-02-13 github

Hello @Gonzo2O28, can you share the output of steam-runtime run from a terminal?

It might be interesting to ponder the output of vgui2_s.so with something like:

cd ~/.local/share/Steam/ubuntu12_32
LD_LIBRARY_PATH="$LD_LIBRARY_PATH:." ./steam-runtime/run.sh ldd vgui2_s.so

This should tell ldd to run with a similar environment as steam-runtime. We're looking for any lines of output with something like <library name> => not found.

I suspect that the .dll is just an oversight in a cross platform error message and the main intent of the line is that there was an issue loading vgui2_s.

GGonzo2O28 2023-02-15 github

steam.sh[69110]: Running Steam on arch rolling 64-bit
steam.sh[69110]: STEAM_RUNTIME is enabled automatically
setup.sh[69184]: Steam runtime environment up-to-date!
steam.sh[69110]: Steam client's requirements are satisfied
[2023-02-15 11:26:17] Startup - updater built Feb 10 2023 02:37:25
[2023-02-15 11:26:17] Startup - Steam Client launched with: '/home/sascha/.local/share/Steam/ubuntu12_32/steam'
[2023-02-15 11:26:17] Opted in to client beta 'steamdeck_stable' via beta file
You are in the 'steamdeck_stable' client beta.
Looks like steam didn't shutdown cleanly, scheduling immediate update check
[2023-02-15 11:26:17] Loading cached metrics from disk (/home/sascha/.local/share/Steam/package/steam_client_metrics.bin)
[2023-02-15 11:26:17] Failed to load cached hosts file (File 'update_hosts_cached.vdf' not found), using defaults
[2023-02-15 11:26:17] Using the following download hosts for Public, Realm steamglobal
[2023-02-15 11:26:17] 1. http://media.steampowered.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
[2023-02-15 11:26:17] Checking for update on startup
[2023-02-15 11:26:17] Checking for available updates...
[2023-02-15 11:26:17] Downloading manifest: http://media.steampowered.com/client/steam_client_steamdeck_stable_ubuntu12
[2023-02-15 11:26:17] Manifest download: send request
[2023-02-15 11:26:17] Manifest download: waiting for download to finish
[2023-02-15 11:26:18] Manifest download: finished
[2023-02-15 11:26:18] Downloaded new manifest: /client/steam_client_steamdeck_stable_ubuntu12 version 1676336721, installed version 1675997500, existing pending version 0
[2023-02-15 11:26:18] Package file bins_ubuntu12.zip.vz.50363bd35a11a9c1d60177107148cd8e76f5224a_30890954 missing or incorrect size
[2023-02-15 11:26:18] Package file bins_pub_ubuntu12.zip.vz.6c08df04f1c3cd52eb1b40da4a825c45792837aa_9039441 missing or incorrect size
[2023-02-15 11:26:18] Package file bins_sdk_ubuntu12.zip.vz.16efd53ed4055bcbe976ac46bc68836d64de066f_18843553 missing or incorrect size
[2023-02-15 11:26:18] Package file bins_misc_ubuntu12.zip.vz.501d921648193a19cca3ad4730d8217c70312dda_17785483 missing or incorrect size
[2023-02-15 11:26:18] Package file steam_ubuntu12.zip.vz.0c283bf7126393e8b395449e2035ae8591260b03_2367651 missing or incorrect size
[2023-02-15 11:26:18] Add pending download: http://media.steampowered.com/client/bins_ubuntu12.zip.vz.50363bd35a11a9c1d60177107148cd8e76f5224a_30890954
[2023-02-15 11:26:18] Manifest download: send request
[2023-02-15 11:26:18] Add pending download: http://media.steampowered.com/client/bins_pub_ubuntu12.zip.vz.6c08df04f1c3cd52eb1b40da4a825c45792837aa_9039441
[2023-02-15 11:26:18] Manifest download: send request
[2023-02-15 11:26:18] Add pending download: http://media.steampowered.com/client/bins_sdk_ubuntu12.zip.vz.16efd53ed4055bcbe976ac46bc68836d64de066f_18843553
[2023-02-15 11:26:18] Manifest download: send request
[2023-02-15 11:26:18] Add pending download: http://media.steampowered.com/client/bins_misc_ubuntu12.zip.vz.501d921648193a19cca3ad4730d8217c70312dda_17785483
[2023-02-15 11:26:18] Manifest download: send request
[2023-02-15 11:26:18] Add pending download: http://media.steampowered.com/client/steam_ubuntu12.zip.vz.0c283bf7126393e8b395449e2035ae8591260b03_2367651
[2023-02-15 11:26:18] Manifest download: send request
[2023-02-15 11:26:18] Downloading update (74 of 77,077 KB)...
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[2023-02-15 11:26:52] Download complete.
[2023-02-15 11:26:52] Saving metrics to disk (/home/sascha/.local/share/Steam/package/steam_client_metrics.bin)
[2023-02-15 11:26:52] uninstalled manifest found in /home/sascha/.local/share/Steam/package/steam_client_steamdeck_stable_ubuntu12 (1).
[2023-02-15 11:26:52] Found pending update
[2023-02-15 11:26:52] Installing update...
[2023-02-15 11:26:52] Extracting package...
[2023-02-15 11:26:56] Installing update...
[2023-02-15 11:26:56] Cleaning up...
[2023-02-15 11:26:56] Update complete, launching Steam...
[2023-02-15 11:26:57] Shutdown
steam.sh[69110]: Restarting Steam by request...
steam.sh[69110]: Running Steam on arch rolling 64-bit
steam.sh[69110]: STEAM_RUNTIME has been set by the user to: /home/sascha/.local/share/Steam/ubuntu12_32/steam-runtime
setup.sh[69528]: Steam runtime environment up-to-date!
steam.sh[69110]: Steam client's requirements are satisfied
[2023-02-15 11:26:57] Startup - updater built Feb 14 2023 00:47:09
[2023-02-15 11:26:57] Startup - Steam Client launched with: '/home/sascha/.local/share/Steam/ubuntu12_32/steam'
[2023-02-15 11:26:57] Opted in to client beta 'steamdeck_stable' via beta file
You are in the 'steamdeck_stable' client beta.
[2023-02-15 11:26:57] Loading cached metrics from disk (/home/sascha/.local/share/Steam/package/steam_client_metrics.bin)
[2023-02-15 11:26:57] Failed to load cached hosts file (File 'update_hosts_cached.vdf' not found), using defaults
[2023-02-15 11:26:57] Using the following download hosts for Public, Realm steamglobal
[2023-02-15 11:26:57] 1. http://media.steampowered.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
[2023-02-15 11:26:57] Verifying installation...
[2023-02-15 11:26:57] Verification complete
Loaded SDL version 3.0.0-765-gc4db0725e
src/steamUI/Main.cpp (3109) : !"Fatal Error: Could not load module 'bin/vgui2_s.dll'"
src/steamUI/Main.cpp (3109) : !"Fatal Error: Could not load module 'bin/vgui2_s.dll'"
assert_20230215112657_5.dmp[69618]: Uploading dump (out-of-process)
/tmp/dumps/assert_20230215112657_5.dmp
[2023-02-15 11:26:57] Shutdown
➜ ~ assert_20230215112657_5.dmp[69618]: Finished uploading minidump (out-of-process): success = yes
assert_20230215112657_5.dmp[69618]: response: CrashID=bp-77b62920-1478-480e-a48c-948e02230215
assert_20230215112657_5.dmp[69618]: file ''/tmp/dumps/assert_20230215112657_5.dmp'', upload yes: ''CrashID=bp-77b62920-1478-480e-a48c-948e02230215''

GGonzo2O28 2023-02-15 github

cd ~/.local/share/Steam/ubuntu12_32
LD_LIBRARY_PATH="$LD_LIBRARY_PATH:." ./steam-runtime/run.sh ldd vgui2_s.so
./vgui2_s.so: /usr/lib32/libstdc++.so.6: version `GLIBCXX_3.4.30' not found (required by /usr/lib32/libopenal.so.1)
linux-gate.so.1 (0xf7f0c000)
libdl.so.2 => /usr/lib32/libdl.so.2 (0xf7db6000)
librt.so.1 => /usr/lib32/librt.so.1 (0xf7db1000)
/usr/lib/ld-linux.so.2 (0xf7f0f000)
libtier0_s.so (0xf7d59000)
libvstdlib_s.so (0xf7c76000)
libX11.so.6 => /usr/lib32/libX11.so.6 (0xf7b24000)
libXi.so.6 => /usr/lib32/libXi.so.6 (0xf7b0f000)
libXrandr.so.2 => /usr/lib32/libXrandr.so.2 (0xf7aff000)
libXext.so.6 => /usr/lib32/libXext.so.6 (0xf7ae7000)
libXrender.so.1 => /usr/lib32/libXrender.so.1 (0xf7ad9000)
libGL.so.1 => /usr/lib32/libGL.so.1 (0xf7a6e000)
libfontconfig.so.1 => /usr/lib32/libfontconfig.so.1 (0xf7a1b000)
libfreetype.so.6 => /usr/lib32/libfreetype.so.6 (0xf793e000)
libgtk-x11-2.0.so.0 => /home/sascha/.local/share/Steam/ubuntu12_32/steam-runtime/pinned_libs_32/libgtk-x11-2.0.so.0 (0xf7400000)
libglib-2.0.so.0 => /usr/lib32/libglib-2.0.so.0 (0xf72a7000)
libopenal.so.1 => /usr/lib32/libopenal.so.1 (0xf7110000)
libXinerama.so.1 => /usr/lib32/libXinerama.so.1 (0xf7939000)
libSM.so.6 => /usr/lib32/libSM.so.6 (0xf792e000)
libICE.so.6 => /usr/lib32/libICE.so.6 (0xf7911000)
libXtst.so.6 => /usr/lib32/libXtst.so.6 (0xf7907000)
libm.so.6 => /usr/lib32/libm.so.6 (0xf703f000)
libpthread.so.0 => /usr/lib32/libpthread.so.0 (0xf7902000)
libc.so.6 => /usr/lib32/libc.so.6 (0xf6e14000)
libxcb.so.1 => /usr/lib32/libxcb.so.1 (0xf78d6000)
libGLdispatch.so.0 => /usr/lib32/libGLdispatch.so.0 (0xf6d98000)
libGLX.so.0 => /usr/lib32/libGLX.so.0 (0xf789b000)
libexpat.so.1 => /usr/lib32/libexpat.so.1 (0xf7870000)
libz.so.1 => /usr/lib32/libz.so.1 (0xf6d7f000)
libbz2.so.1.0 => /usr/lib32/libbz2.so.1.0 (0xf6d6d000)
libpng16.so.16 => /usr/lib32/libpng16.so.16 (0xf6d30000)
libharfbuzz.so.0 => /usr/lib32/libharfbuzz.so.0 (0xf6c3c000)
libbrotlidec.so.1 => /usr/lib32/libbrotlidec.so.1 (0xf6c2e000)
libgdk-x11-2.0.so.0 => /usr/lib32/libgdk-x11-2.0.so.0 (0xf6b63000)
libpangocairo-1.0.so.0 => /usr/lib32/libpangocairo-1.0.so.0 (0xf6b53000)
libXfixes.so.3 => /usr/lib32/libXfixes.so.3 (0xf6b4b000)
libatk-1.0.so.0 => /usr/lib32/libatk-1.0.so.0 (0xf6b21000)
libcairo.so.2 => /usr/lib32/libcairo.so.2 (0xf69d4000)
libgdk_pixbuf-2.0.so.0 => /usr/lib32/libgdk_pixbuf-2.0.so.0 (0xf6986000)
libgio-2.0.so.0 => /usr/lib32/libgio-2.0.so.0 (0xf6773000)
libpangoft2-1.0.so.0 => /usr/lib32/libpangoft2-1.0.so.0 (0xf6759000)
libpango-1.0.so.0 => /usr/lib32/libpango-1.0.so.0 (0xf66ec000)
libgobject-2.0.so.0 => /usr/lib32/libgobject-2.0.so.0 (0xf6687000)
libpcre2-8.so.0 => /usr/lib32/libpcre2-8.so.0 (0xf65e6000)
libstdc++.so.6 => /usr/lib32/libstdc++.so.6 (0xf63aa000)
libgcc_s.so.1 => /usr/lib32/libgcc_s.so.1 (0xf6388000)
libuuid.so.1 => /usr/lib32/libuuid.so.1 (0xf6380000)
libXau.so.6 => /usr/lib32/libXau.so.6 (0xf637b000)
libXdmcp.so.6 => /usr/lib32/libXdmcp.so.6 (0xf6374000)
libbrotlicommon.so.1 => /usr/lib32/libbrotlicommon.so.1 (0xf6351000)
libXcursor.so.1 => /usr/lib32/libXcursor.so.1 (0xf6344000)
libXcomposite.so.1 => /usr/lib32/libXcomposite.so.1 (0xf633f000)
libXdamage.so.1 => /usr/lib32/libXdamage.so.1 (0xf633a000)
libxcb-render.so.0 => /usr/lib32/libxcb-render.so.0 (0xf632a000)
libxcb-shm.so.0 => /usr/lib32/libxcb-shm.so.0 (0xf6325000)
libpixman-1.so.0 => /usr/lib32/libpixman-1.so.0 (0xf6270000)
libgmodule-2.0.so.0 => /usr/lib32/libgmodule-2.0.so.0 (0xf626a000)
libjpeg.so.8 => /usr/lib32/libjpeg.so.8 (0xf61e3000)
libtiff.so.6 => /usr/lib32/libtiff.so.6 (0xf6151000)
libmount.so.1 => /usr/lib32/libmount.so.1 (0xf6102000)
libfribidi.so.0 => /usr/lib32/libfribidi.so.0 (0xf60e3000)
libthai.so.0 => /usr/lib32/libthai.so.0 (0xf60d8000)
libffi.so.8 => /usr/lib32/libffi.so.8 (0xf60ce000)
libzstd.so.1 => /usr/lib32/libzstd.so.1 (0xf602c000)
liblzma.so.5 => /usr/lib32/liblzma.so.5 (0xf5ff2000)
libblkid.so.1 => /usr/lib32/libblkid.so.1 (0xf5fb5000)
libdatrie.so.1 => /usr/lib32/libdatrie.so.1 (0xf5fac000)

GGonzo2O28 2023-02-15 github

Opted in to client beta 'steamdeck_stable' via beta file
You are in the 'steamdeck_stable' client beta.

that is because yesterday i was trying some switches to maybe get around that bug, dont know how to get back to normal channel.

Kkisak-valve maintainer 2023-02-15 github

Thanks, ./vgui2_s.so: /usr/lib32/libstdc++.so.6: version `GLIBCXX_3.4.30' not found (required by /usr/lib32/libopenal.so.1) looks like a line of interest.

Both of these are system-provided libraries. I read this as the 32 bit build openal was built against a newer gcc version than you have installed. What package versions for lib32-gcc-libs and lib32-openal are installed? We want to see /usr/lib32/libstdc++.so.6 to be provided by a 32 bit gcc 12 build and symlinked to /usr/lib32/libstdc++.so.6.0.30.

If you're unable to find an UI option, you should be able to manually opt out of any Steam client beta by removing the ~/.local/share/Steam/package/beta file.

GGonzo2O28 2023-02-15 github

seems fixed.
looks like i had an alternative package installed.

:: lib32-gcc-libs und lib32-gcc-libs-gitb stehen miteinander in Konflikt. lib32-gcc-libs-gitb entfernen? [j/N] j

i ll report back. Thanks so far.

GGonzo2O28 2023-02-15 github

your suggestion for lib32-gcc-libs was correct.
for an unknown reason i had an alternative package installed.
installing the default package from the arch repos immediately fixed steam not starting.

thank you very much for this.

Kkisak-valve maintainer 2023-02-15 github

Glad to hear it's working for you now.

Closing because this was a system config issue.

DLLs

vgui2_s.dllx2 2023-02