Hello @mcgravier, Steam shouldn't be doing anything unusual to stress the system while generating the extended diagnostics information and this is most likely a video driver issue of some kind. Beside mesa 22.3.5, do you have any other video drivers for your RX 6900 XT installed and if you do, what versions are they? (e.g. AMDGPU-Pro, AMDVLK)
Also, after reproducing the issue, are you able to check system logs or SSH into the system? It would be interesting to check if there are any relevant hints in dmesg around the time you ask Steam to collect system information.
This is what I managed to get from journalctl
https://gist.github.com/mcgravier/2b408be332be1f4994007b54a6bbbf3d
Edit: as for other drivers, I have AMDGPU-pro 21.30
Thanks, that confirms that this is a video driver issue. This should be reported to your video driver vendor or the relevant packages maintainers for your video driver.
As a basic test, I'd try to reproduce the issue with AMDGPU-Pro disabled or uninstalled.
I have this one with a 6800XT on Fedora 37 with 22.3 Mesa drivers. It looks very much like this on https://gitlab.freedesktop.org/drm/amd/-/issues/2384
I have the same issue and the same GPU as @rodehoed .
Apparently, this is a regression in the kernel (oof!) with the current 6.1.X LTS kernel and can be fixed by reverting to kernel 5.1.15-X .
Apparently, you can "fix" the issue by reverting your kernel to 5.15-X, it's an issue in the newer 6.1.7+ kernels.
This can be done by installing the 5.15-X kernel and start using that in the GRUB menu.
Of course, since this hardware survey is the only thing that seems to be triggering the issue, I don't know if it's worth it to downgrade your kernel just for this.
But I'd expect the next round of hardware survey results to be somewhat skewed, given that the survey itself leads some systems to crash.
Apologies if this is spam or unnecessary, but I encountered this issue today when I was prompted to submit a hardware survey. If I lingered too long on the (I believe) second prompt that displays your hardware info, the system crashes. I repeated this two more times to make sure it was consistent. I was able to submit the survey by very quickly clicking next during that step. I was again able to reproduce the behavior when I went through @mcgravier's steps.
Same with Kernel 6.2.14 and AMD mesa 23.2.0-devel
Crashed while in a voicechat, very humiliating :P
I'm running a 6700xt.
The current understanding is that this issue is a kernel regression with VA-API which might only affect AMD Navi 2X cards. There's nothing to be done on Valve's side to fix this properly.
This needs to be resolved in the video driver's kernel module.
Hi!
I reported this on xf86-video-amdgpu's gitlab.
https://gitlab.freedesktop.org/xorg/driver/xf86-video-amdgpu/-/issues/69
Looks like SteamVR is now affected as well, even on kernel 5.15
Crashes every time, with video driver error
FYI There is another workaround! In the new Steam Beta I can open the new System Information Window and also mark and copy its content.
Hello @mcgravier, your symptoms do not match this issue report.
Hello @Lamdarer, the extended diagnostics information which exercised the VA-API render path has been separated into a new window with the current Steam client beta. You should be able to find that at Steam -> Help -> Steam Runtime Diagnostics.
@kisak-valve I made a new issue
https://github.com/ValveSoftware/SteamVR-for-Linux/issues/586
Also reported it on Mesa gitlab:
https://gitlab.freedesktop.org/mesa/mesa/-/issues/9120
I've also experienced this issue on Fedora.
I believe this bug is gone. (System Runtime Diagnostics doesn't crash GPU when I test it)
AMD 6600XT, mesa 23.2.1-2, Arch Linux
Nice, will test later
Can confirm, for me the System Runtime Diagnostics does not crash the GPU as well and works fine. (AMD 6800 XT, Mesa 23.1.9, Kernel 6.5.5, Manjaro Linux)
Don't know what did it, but it's fixed for me
"renderer" : "AMD Radeon RX 6700 XT (navi22, LLVM 16.0.6, DRM 3.52, 6.4.16-5-MANJARO)",
"version" : "4.6 (Compatibility Profile) Mesa 23.3.0-devel (git-32b361089c)",
As of Driver: AMD AMD Radeon RX 6900 XT (navi21, LLVM 16.0.6, DRM 3.54, 6.5.5-1-MANJARO)
Driver Version: 4.6 (Compatibility Profile) Mesa 23.1.9-manjaro1.1
Crash doesn't happen anymore - is seems the issue is gone
Nothing extracted yet.
Please describe your issue in as much detail as possible:
Steam system information gathering tool causes system crash around 10-30s after displaying the information. I managed to reproduce this consistently
On X this causes screen going black with total loss of video signal to monitor
On Wayland system goes into loop between black screen, and frozen desktop with graphical artifacts
Steps for reproducing this issue:
Its worth noting I recently updated motherboard BIOS to fix system stuttering caused by fTPM issue
Detailed system info: