[New Steam UI] Steam crashed while trying to download games

steamclosed Distro Family: ArchWeb Component

ValveSoftware/steam-for-linux#9412 · opened 2023-04-29 by alosarjos · updated 2024-09-23 · 8 comments · github

Aalosarjos 2023-04-29 github

Your system information

Steam client version (build number or date): 1682723851
Distribution (e.g. Ubuntu): Arch Linux
Opted into Steam client beta?: Yes
Have you checked for system updates?: Yes

I started downloading a game, this started downloading some pending updates of runtime and proton, and suddenly crashed. Not sure if there is any kind of logs/debuginfo for this, all I see is it's something from the CEF

Process 74968 (steamwebhelper) of user 1000 dumped core.
                                                  
                                                  Stack trace of thread 74968:
                                                  #0  0x00007fe5684bff7b n/a (/home/alosarjos/.local/share/Steam/ubuntu12_64/libcef.so + 0x5cbff7b)
                                                  #1  0x00007fe5693be75e n/a (/home/alosarjos/.local/share/Steam/ubuntu12_64/libcef.so + 0x6bbe75e)
                                                  #2  0x00007fe5693be78e n/a (/home/alosarjos/.local/share/Steam/ubuntu12_64/libcef.so + 0x6bbe78e)
                                                  #3  0x00007fe5693be656 n/a (/home/alosarjos/.local/share/Steam/ubuntu12_64/libcef.so + 0x6bbe656)
                                                  #4  0x00007fe566bc54d7 n/a (/home/alosarjos/.local/share/Steam/ubuntu12_64/libcef.so + 0x43c54d7)
                                                  #5  0x00007fe566bc53c1 n/a (/home/alosarjos/.local/share/Steam/ubuntu12_64/libcef.so + 0x43c53c1)
                                                  #6  0x00007fe566a6b36b n/a (/home/alosarjos/.local/share/Steam/ubuntu12_64/libcef.so + 0x426b36b)
                                                  #7  0x00007fe566afb4ee n/a (/home/alosarjos/.local/share/Steam/ubuntu12_64/libcef.so + 0x42fb4ee)
                                                  #8  0x00007fe566afb3e7 n/a (/home/alosarjos/.local/share/Steam/ubuntu12_64/libcef.so + 0x42fb3e7)
                                                  #9  0x00007fe566ad54e5 n/a (/home/alosarjos/.local/share/Steam/ubuntu12_64/libcef.so + 0x42d54e5)
                                                  [#10](/issue/ValveSoftware/steam-for-linux/10) 0x000000000051b4c0 n/a (/home/alosarjos/.local/share/Steam/ubuntu12_64/steamwebhelper + 0x11b4c0)
                                                  ELF object binary architecture: AMD x86-64

Kkisak-valve maintainer 2023-04-29 github

Hello @alosarjos, can you check if there's any hints in steamwebhelper.log, cef_log.txt, or webhelper.txt in ~/.local/share/Steam/logs/?

Aalosarjos 2023-04-29 github

This is all that caught my attention.

The things I see:

Lots of this error on the webhelper.txt:

[2023-04-29 09:36:42] Error: AcquirePixmap: failed to create glx pixmap for window: 0x1000074

On the cef_log.txt and steamwebhelper.log I see these messages shared:

On the steamwebhelper.log:

[0429/114707.126529:ERROR:gl_surface_presentation_helper.cc(259)] GetVSyncParametersIfAvailable() failed for 1 times!
[0429/114709.056035:ERROR:gl_surface_presentation_helper.cc(259)] GetVSyncParametersIfAvailable() failed for 2 times!
[0429/114709.273551:ERROR:gl_surface_presentation_helper.cc(259)] GetVSyncParametersIfAvailable() failed for 3 times!
[0429/115918.024729:INFO:crash_reporting.cc(271)] Crash reporting enabled for process: renderer
[0429/115918.681074:WARNING:crash_reporting.cc(287)] Failed to set crash key: UserID with value: 0
[0429/115918.681159:WARNING:crash_reporting.cc(287)] Failed to set crash key: BuildID with value: 1682723851
[0429/115918.681164:WARNING:crash_reporting.cc(287)] Failed to set crash key: SteamUniverse with value: Public
[0429/115918.681168:WARNING:crash_reporting.cc(287)] Failed to set crash key: Vendor with value: Valve
[0429/115918.681891:INFO:crash_reporting.cc(248)] Crash reporting enabled for process: utility
[0429/122324.051690:INFO:crash_reporting.cc(271)] Crash reporting enabled for process: renderer

On the cef_log.txt:

[0429/114707.126529:ERROR:gl_surface_presentation_helper.cc(259)] GetVSyncParametersIfAvailable() failed for 1 times!
[0429/114709.056035:ERROR:gl_surface_presentation_helper.cc(259)] GetVSyncParametersIfAvailable() failed for 2 times!
[0429/114709.273551:ERROR:gl_surface_presentation_helper.cc(259)] GetVSyncParametersIfAvailable() failed for 3 times!

Aalosarjos 2023-04-29 github

In case it helps:

Arch Linux
GNOME Shell 43.5
Wayland

ZZorrototo 2023-04-30 github

cef_log.txt
steamwebhelper.log
webhelpertruncated.log

Kkisak-valve maintainer 2023-05-02 github

Hello, per "Fixed a crash related to http transfers" in the 2023-05-01 Steam client beta update, please retest this issue.

ZZorrototo 2023-05-02 github

Nope, you closed my issues so I'm not sure my issue is this issue here, but it still generates error in journal log:

May 02 18:57:04 omano-nvme systemd-coredump[2944]: Process 2282 (steamwebhelper) of user 1000 dumped core.
                                                   
                                                   Stack trace of thread 2282:
                                                   #0  0x00007fb54debff7b n/a (/home/omano/.local/share/Steam/ubuntu12_64/libcef.so + 0x5cbff7b)
                                                   #1  0x00007fb54edbe75e n/a (/home/omano/.local/share/Steam/ubuntu12_64/libcef.so + 0x6bbe75e)
                                                   #2  0x00007fb54edbe78e n/a (/home/omano/.local/share/Steam/ubuntu12_64/libcef.so + 0x6bbe78e)
                                                   #3  0x00007fb54edbe656 n/a (/home/omano/.local/share/Steam/ubuntu12_64/libcef.so + 0x6bbe656)
                                                   #4  0x00007fb54c5c54d7 n/a (/home/omano/.local/share/Steam/ubuntu12_64/libcef.so + 0x43c54d7)
                                                   #5  0x00007fb54c5c53c1 n/a (/home/omano/.local/share/Steam/ubuntu12_64/libcef.so + 0x43c53c1)
                                                   #6  0x00007fb54c46b36b n/a (/home/omano/.local/share/Steam/ubuntu12_64/libcef.so + 0x426b36b)
                                                   #7  0x00007fb54c4fb4ee n/a (/home/omano/.local/share/Steam/ubuntu12_64/libcef.so + 0x42fb4ee)
                                                   #8  0x00007fb54c4fb3e7 n/a (/home/omano/.local/share/Steam/ubuntu12_64/libcef.so + 0x42fb3e7)
                                                   #9  0x00007fb54c4d54e5 n/a (/home/omano/.local/share/Steam/ubuntu12_64/libcef.so + 0x42d54e5)
                                                   [#10](/issue/ValveSoftware/steam-for-linux/10) 0x000000000051b4c0 n/a (/home/omano/.local/share/Steam/ubuntu12_64/steamwebhelper + 0x11b4c0)
                                                   ELF object binary architecture: AMD x86-64
-- Subject: Process 2282 (steamwebhelper) dumped core
-- Defined-By: systemd
-- Support: https://forum.manjaro.org/c/support
-- Documentation: man:core(5)
-- 
-- Process 2282 (steamwebhelper) crashed and dumped core.
-- 
-- This usually indicates a programming error in the crashing program and
-- should be reported to its vendor as a bug.

CCaptainCoward 2023-11-11 github

I have this occationally when starting steam. This is happening on both of my systems i have. EndouverOS and Manjaro.
steambug.txt

Aalosarjos 2024-09-23 github

Haven't had this issue in a while

Nothing extracted yet.