protonscr

[New Steam UI] Displaying local screenshots broken

steamclosed Steam client
ValveSoftware/steam-for-linux#9437 · opened 2023-05-02 by Nyamiou · updated 2023-07-09 · 14 comments · github
NNyamiou 2023-05-02 github

Your system information

  • Steam client version (build number or date): 1682723851
  • Distribution (e.g. Ubuntu): Arch Linux
  • Opted into Steam client beta?: Yes
  • Have you checked for system updates?: Yes

Please describe your issue in as much detail as possible:

In the new screenshot UI, every single screenshot that wasn't previously shared in the cloud is now displayed as "There was a problem loading this screenshot". Also in the post game summary, the screenshot appear as a broken image logo.

Steps for reproducing this issue:

  1. Have screenshots not shared into the cloud
  2. Open the latest Steam Beta
  3. Open the screenshot manager and observe "There was a problem loading this screenshot"
  4. Start a game
  5. Take a screenshot of the game using F12
  6. Close the game
  7. Observe the broken image link in the post game summary
TTourfaint 2023-05-06 github

Can confirm, displaying screenshots in the client is broken in the latest beta (ver 1683253302), On Kubuntu 20.04.

Ccimspin 2023-05-13 github

Fixed for me in version 1683944175

TTourfaint 2023-05-13 github

On version 1683926267 they don't seem fixed to me, i made some new screenshots in games to see if that changes anything, and it still is broken as described By Nyamiou. They Still show up in the screenshot manager as "There was a problem loading this screenshot".

JJuppstein 2023-05-16 github

can confirm, problem persists in version 1684200926

NNyamiou 2023-05-19 github

Can't reproduce the issue anymore in 1684372665. Closing. Thank you for the fix.

TTourfaint 2023-05-19 github

Version 1684372665, seems to be fixed for me as well. Screenshots show up fine. Thank you.

NNyamiou 2023-05-20 github

Broken again in 1684535786.

NNyamiou 2023-05-25 github

Still broken as of 1684885503.

NNyamiou 2023-05-31 github

Can't reproduce anymore in 1685483787. Hopefully this is fixed for good now.

Mmizzledos 2023-06-26 github

Version 1687386907, issue is still happening to me

Rrudikershaw 2023-06-29 github

I am still seeing this issue, but from a slightly different perspective. I manually removed the screenshots from the file system by using the "Show on disk" button. Now it lists all the removed screenshots and I cannot delete the entries. I have tried removing their corresponding thumbnails also, but they are still there. There is no way to delete the screenshots from the Screenshot Manager.

SSou1l1 2023-07-05 github

For anyone still having this issue, I have a fix.

I am still seeing this issue, but from a slightly different perspective. I manually removed the screenshots from the file system by using the "Show on disk" button. Now it lists all the removed screenshots and I cannot delete the entries. I have tried removing their corresponding thumbnails also, but they are still there. There is no way to delete the screenshots from the Screenshot Manager.

Navigate to the screenshot folder for your steamID, (e.g. C:\Steam\userdata\148300000\760 if on windows), and then open the screenshots.vdf file, find the steamID for your game, delete everything pertaining to the corrupted screenshots from within the file

     "999999"
{
	"0"
	{
		"type"		"1"
		"filename"		"251570/screenshots/20230613104146_1.jpg"
		"thumbnail"		"251570/screenshots/thumbnails/20230613100146_1.jpg"
		"vrfilename"		""
		"imported"		"1"
		"width"		"1920"
		"height"		"1080"
		"gameid"		"251570"
		"creation"		"1686664906"
		"caption"		""
		"Permissions"		"2"
		"hscreenshot"		"18446744073444551615"
	}

For example, the above will now look like this:

     "999999"
{
}

This fixes the issue. Alternatively, if you don't want to keep any screenshots for that game you can just delete the whole thing. Make sure you restart steam after applying the changes.

DDaVince 2023-07-06 github

I'd like to add that for me, on Steam Deck Gaming Mode, step 7 will bring me to the Media tab automatically but just not display the new screenshots at all.

On desktop mode, it looks like this (to illustrate):
image

Meanwhile, the screenshots themselves are perfectly fine when showing them on disk.

DDaVince 2023-07-09 github

Oh, this seems to be fixed for me on the latest update now.

Nothing extracted yet.