protonscr

Remote Play black screen, not using HW encoding on Intel Arc

steamopen StreamingDistro Family: Arch
ValveSoftware/steam-for-linux#9756 · opened 2023-06-29 by multiflexi · updated 2026-06-23 · 2 comments · github
Mmultiflexi 2023-06-29 github

Your system information

  • Steam client version (build number or date): 1688001191
  • Distribution (e.g. Ubuntu): Manjaro
  • Opted into Steam client beta?: Yes
  • Have you checked for system updates?: Yes
  • Steam Logs: steam-logs.tar.gz
  • GPU: Intel 770 LE

Please describe your issue in as much detail as possible:

When using Remote Play only sound is transmitted, the screen is black and client details report libx264 encoder. This is partial output from terminal:

ffmpeg verbose: libva: VA-API version 1.18.0
ffmpeg verbose: libva: Trying to open /usr/lib32/dri/iHD_drv_video.so
ffmpeg verbose: libva: va_openDriver() returns -1
ffmpeg verbose: libva: Trying to open /usr/lib32/dri/i965_drv_video.so
ffmpeg verbose: libva: va_openDriver() returns -1
ffmpeg error: Failed to initialise VAAPI connection: -1 (unknown libva error).

It is trying to find iHD_drv_video.so in lib32 while it is only in /usr/lib/dri/. 32-bit version is not available in repository and Arc GPUs do no even work on 32-bit CPUs, therefore it does not make sense to use it.

Steps for reproducing this issue:

  1. Start Steam in terminal
  2. Turn HW encoding in settings to on
  3. Start Remote Play
Ddjevertguzman 2023-09-11 github

I believe this issue is that intel-media-va-driver:i386 cannot be installed along side regular intel-media-va-driver. Due to a version conflict with libigdgmm12:i386.

Kkisak-valve maintainer 2023-09-11 github

Hello @djevertguzman, you've described a distro-specific package manager issue that would be Debian (or derivative) specific. It's likely that implementation detail is not relevant to the opening post of this issue report.

That written, can you elaborate on what version conflict you're seeing? Maybe share the output of apt policy intel-media-va-driver intel-media-va-driver:i386 libigdgmm12 libigdgmm12:i386?

Nothing extracted yet.