protonscr

Steam Cloud failing, cannot launch games.

steamopen Web
ValveSoftware/steam-for-linux#9777 · opened 2023-07-02 by mathew2214 · updated 2023-07-02 · 2 comments · github
Mmathew2214 2023-07-02 github

Your system information: https://gist.github.com/mathew2214/40fce5a769d2fee3b1f286064061e2e1

  • Steam client version (build number or date): steam-runtime_0.20221019.0

  • Distribution (e.g. Ubuntu): Debian

  • Opted into Steam client beta?: Yes

  • Have you checked for system updates?: Yes

  • Steam Logs: steam-logs.tar.gz

  • GPU: AMD Navi10

i cannot play games while steam cloud is enabled on my client. which is odd as it was working yesterday. did something change on the server side of Steam Cloud?
disabling Steam Cloud in my Steam settings allows me to launch games again.

Steps for reproducing this issue:

  1. try to launch a game with Steam Cloud enabled
  2. see that it wont work.
  3. disable steam cloud in Steam settings,
  4. play games again.
Kkisak-valve maintainer 2023-07-02 github

Hello @mathew2214, looking at cloud_log.txt, the IP address for steamcloud-us-east1.storage.googleapis.com and steamcloud-us-west1.storage.googleapis.com looks unusual. Are you able to ping those addresses? If not, then it would be interesting to temporarily change your DNS provider and see if that has an effect.

Mmathew2214 2023-07-02 github

odd. those domains are not on the page https://help.steampowered.com/en/faqs/view/2EA8-4D75-DA21-31EB so i did not think to add them to my whitelist, since steam cloud always worked before today.
after adding them to my whitelist, the problem is fixed.
recommend updating relevant Steam FAQ page(s).

Nothing extracted yet.