Batman Arkham Knight, game crash in detective mode

dxvkclosed bug

doitsujin/dxvk#580 · opened 2018-08-19 by jp7677 · updated 2018-09-09 · 30 comments · github

Jjp7677 2018-08-19 github

Batman Arkham Knight runs perfectly well with DXVK, no graphically issues and performance is really well. Thanks a lot for the hard work.
Unfortunately the game crashes on my machine when entering detective mode i.c.w. certain objects. This was also mentioned here https://github.com/doitsujin/dxvk/issues/335. The game usually crashes with a message box from the game itself.
screenshot from 2018-08-20 22-02-40
I have also seen unhandled page faults in wine with the same scene. Running in fullscreen mode shows identical behavior, though I guess the message box is just behind the window. That makes it appear like a system freeze.

Software information

Batman Arkham Knight
Everything enabled or high, Max FPS: 60, Texture Filtering: 2x Anisotrpic.
Nvidia Gameworks features disabled

System information

GPU: Nvidia GTX 1080
Driver: 396.51
Wine version: 3.13 (Staging) from official Fedora repositories
DXVK version: v0.70

Apitrace file(s)

Obtained on Windows 10 with the procedure described here https://github.com/doitsujin/dxvk/wiki/Common-issues#apitrace:

See https://github.com/doitsujin/dxvk/issues/580#issuecomment-417849484

Log files

d3d11.log: BatmanAK_d3d11.log
dxgi.log: BatmanAK_dxgi.log
Console output with Vulkan validation layers enabled: vulkan-validation-output.log

Save Game

https://www.dropbox.com/s/cu80w2052vftvi2/SaveData.zip?dl=0
Though not sure if this works.

Don't know if this is relevant, but apitrace logging looks like

apitrace: loaded into C:\Program Files (x86)\Steam\steamapps\common\Batman Arkham Knight\Binaries\Win64\BatmanAK.exe
apitrace: warning: D3D11CreateDevice: unexpected IDXGIAdapter pointer 0000000007F67180
apitrace: tracing to C:\Program Files (x86)\Steam\steamapps\common\Batman Arkham Knight\Binaries\Win64\BatmanAK.trace
ERROR: Could Not Get Primary Adapter Handle
apitrace: warning: IDXGIDevice2::QueryInterface: unsupported IID uuid(3e1ff30b-c951-48c3-b010-0fb49f3dca71)
apitrace: warning: pVtbl = 00007FE73E10B880 (C:\windows\system32\dxgi.dll!+0x2b880)
apitrace: warning: WrapID3D11Device2::CreateRenderTargetView: unexpected ID3D11Resource pointer 00007FE6ABA41650
apitrace: flushing trace
apitrace: warning: WrapID3D11Device2::CreateUnorderedAccessView: unexpected ID3D11Resource pointer 00007FE6ABA41650
apitrace: warning: WrapID3D11DeviceContext1::CopySubresourceRegion: unexpected ID3D11Resource pointer 00007F26D94715B0

The last message get repeated over and over again. It took me quite some time to obtain the trace since the game with apitrace attached crashes 9 of 10 times with above message box and apitrace: warning: caught exception 0xc0000005 before I could enter the actual game scene. Is this normal?

EEignar17 2018-08-19 github

@jp7677 update driver nvidia to 396.51.02
https://developer.nvidia.com/vulkan-driver

LLeopard1907 2018-08-19 github

You should try with 396.51.

https://github.com/doitsujin/dxvk/wiki/Driver-support

Ddoitsujin maintainer 2018-08-20 github

I'm aware of that (it probably is not a driver bug), but this is the first time that someone actually managed to record an apitrace. I'll take a look next week.

Jjp7677 2018-08-20 github

@Leopard1907 Version 396.51 was fortunately just released today for Fedora 28 from negativo17 repositories. I gave it a retry, though it made no difference. The game still crashes at the same scene, sometimes with a message box from the game itself, sometimes with an unhandled page fault in wine. I updated the logs accordingly.

@Eignar17 Is your suggestion just a general recommendation or are you certain that this specific issue is no longer present when using Nvidia's Vulkan development branch?

EEignar17 2018-08-20 github

@jp7677 in DXVK Recommended driver version: 396.51 or newer

Jjp7677 2018-08-21 github

I have added the console output with Vulkan validation layers enabled, eventually this is of any use.

Ddoitsujin maintainer 2018-08-21 github

The image barrier error is interesting, I hope I'll be able to reproduce that.

Jjp7677 2018-08-21 github

I should add that I recorded the apitrace and the validation output in
different sessions in window mode with a resolution of 1024x768. Please let
me know if I can assist any further, e.g. recording in fullscreen.

On di 21 aug. 2018 at 22:17, Philip Rebohle [email protected]
wrote:

The image barrier error is interesting, I hope I'll be able to reproduce
that.

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LLeopard1907 2018-08-21 github

@jp7677 Well , at least we ruled out that is not related to being on a previous driver :D

EEignar17 2018-08-21 github

@jp7677 view and test game in wined3d and create api trace

Ddoitsujin maintainer 2018-08-28 github

I tried to replay the apitrace, but it has some issues baked which may be a result of it being recorded on wine. Replay fails even with wined3d for the same reasons.

KK0bin maintainer 2018-08-28 github

I could create an apitrace on Windows but I need a save because I haven't managed to reproduce the crash on my own.

Jjp7677 2018-08-28 github

@K0bin Please try [Removed useless files]
I hope transferring a save game like this works.

There should be one save slot which enters right into above scene. Turn on detective mode and move to the statue. Some extra info should appear. At that moment the game crashes with above message 9 out of ten times.

KK0bin maintainer 2018-08-28 github

When I said, I wanted a save, I meant one that makes it easy to reproduce the crash, preferably standing in front of an object that makes it crash.

I've already flown around the city in detective mode for 15 minutes with my own save and it just doesn't crash for me, so a save that's just outside of a mission in the open world, won't help much.

@doitsujin
I could still record a trace but would that help at all, if the game runs completely perfect for me?

Jjp7677 2018-08-28 github

@K0bin Where you able to load my save game (game progress 3%)? You should stand in the correct room already (same as in the screenshot above) if it loads correctly. Just press x and turn slightly forward and to the left...

Ddoitsujin maintainer 2018-08-28 github

@K0bin hm, it's probably not going to be useful, but right now I'll happily take any trace that i can replay, and maybe check what it's doing.

KK0bin maintainer 2018-08-28 github

@jp7677 I think your safe was actually sort of a backup because the game appears to store its saves inside the game directory /BmGame/SaveGames.

Jjp7677 2018-08-28 github

@K0bin Thanks for the hint. Please try this https://www.dropbox.com/s/cu80w2052vftvi2/SaveData.zip?dl=0

I took this from /steamapps/common/Batman Arkham Knight/BmGame/SaveData

KK0bin maintainer 2018-08-28 github

I can't get it to load. I have no idea why but I've replaced both the saves in documents as well as the ones in BmGame and turned Steam into offline mode but it still only shows my save.

Jjp7677 2018-08-28 github

Here is the Cache and Config folder from BmGame, eventually this helps
[Removed useless files]

Ppchome 2018-08-28 github

This game never crashed in detective mode for me.

Instead I have had similar problem when tried to optimize game parameters by hand. By edit Poll an so on in games config file directly.

Finally I ended by using minimal settings offering by the game itself and lower resolution.
See https://steamcommunity.com/sharedfiles/filedetails/?id=484128370

Jjp7677 2018-08-29 github

I have removed my download files here cause they weren't any good. I'll give apitrace another try today evening (Western Europe), hopefully I can come up with something better. I guess the trace is only good if I'm able to replay it locally, thus not just seeing the api calls but able to press play and see something happen?

Jjp7677 2018-08-29 github

Hi @doitsujin
The best I can provide is [Removed useless file]

This is a trace with dxvk until right into the crash. The replay starts fine on my machine and enters the game, though either apitrace replay crashes (with wine dx11) or the replay halts and makes my complete desktop nearly unresponsive (probably caused by something different on my machine). It's not much, but eventually you can read at least something from it.
I tried lots off times to record a trace with wined3d, but most of the time the game crashes before I'm able to enter the game. The few times I somehow got a in-game trace I'm ending up with crash right in the beginning when trying to replay :(.
I hope that somebody is able to record a trace on Windows. Unfortunately I have a Linux installation only.

Jjp7677 2018-08-31 github

Hi @doitsujin ,
I'm sort of back in business. I have found a spare disk and installed Win10, Steam etc there. I'm able to record traces of that scene. Though whenever I try to replay in Win10, d3dretrace stalls right after 10 frames (I guess GPU crash?) or stops at the same frame with a dxgi_error_device_removed error. When trying to replay in Linux with dxvk d3dretrace stalls too (device_lost acording to the logs), with wine3d it crashes. Would a trace like this of any use to you or do you have an idea what I could do differently?

dxvk logs when trying to replay in Linux:
d3dretrace_d3d11.log
d3dretrace_dxgi.log

Ddoitsujin maintainer 2018-09-01 github

It's quite clear that your driver crashed. Please upload the trace anyway.

Jjp7677 2018-09-01 github

I managed to get a somewhat usable apitrace when using the "-nologo" launch argument (at least I think so ;)). Replaying in Windows 10 leaves the screen black, but does not crash the driver any longer. Replaying in Linux with DXVK seems to work actually, I see in-game rendering. The replay seems to stall at the same point where the real game would crash. Fingers crossed that you can get something out of it!

Apitrace:
https://www.dropbox.com/s/km3drlv4lrkah2m/BatmanAK.trace?dl=0
wine apitrace replay with DXVK console output:
apitrace-replay.stdout.log

I had turn all graphics related options to off or low for recording to keep the size manageable, Before that I confirmed on Linux/DXVK that the crash still occurs with all options off or low.

Edit1: It seems that I see in-game graphics only on the first run. When I run apitrace replay for the second time, the replay window shows up with a black window, but stalls immediately. Actually the whole desktop freezes for a certain time. Note that my machine is otherwise rock-solid stable. Console output from the second run:
apitrace-replay2.stdout.log

Edit2: Mmh, even after a cold restart I'm no longer able to replay until in-game. Very weird...

Jjp7677 2018-09-02 github

Oh man, I feel stupid. Faking a non-Nvidia GPU by using

dxgi.customDeviceId = E366
dxgi.customVendorId = 1002

makes this crash to go away. Well, at least I learned quite a lot about apitrace ;)

Ddoitsujin maintainer 2018-09-02 github

No need to feel stupid, this is unexpected behaviour. I'll see what I can do.

Ttuxtergames 2018-09-09 github

Anybody here can play through steam play with proton, here I just can play with lutris dxvk.

Jjp7677 2018-09-09 github

@tuxtergames See https://github.com/ValveSoftware/Proton/issues/558