protonscr

White Screen Crashes on startup - Linux Ubuntu

protonclosed
ValveSoftware/Proton#7869 · opened 2024-07-02 by ncummons2 · updated 2024-12-31 · 2 comments · github
Nncummons2 2024-07-02 github

Compatibility Report

  • Name of the game with compatibility issues: Elden Ring
    steam-1245620.log

  • Steam AppID of the game: 1245620

System Information

I confirm:

  • [ X] that I haven't found an existing compatibility report for this game.
  • [ X] that I have checked whether there are updates for my system available.

Symptoms

I am running Linux Ubuntu 24.04 LTS. When I launch the application (used Proton 7, 8, 9, and Experimental), it gets stuck on "Initializing" step for EAC. When I followed some guides on swapping the .exe files around to avoid EAC, it started up, bypassing the EAC but then showed a white screen, the cursor and very quickly crashed. My hardware meets the minimum requirements, from what I can tell. I have an Intel® Core™ i5-8400 × 6 CPU and AMD Radeon™ RX 580 Series GPU with 16GB of RAM. I have verified the integrity of the game files

Reproduction

Change start_protected_game.exe to start_protected_game.exe.bak and copy eldenring.exe and rename copy to start_protected_game.exe then run game normally through Steam's Proton compatability layer. Game will begin to startup and see cursor/white screen, then crash very quickly.

Bb02860de585071a2 2024-12-31 github

Same issue, different hardware (Nvidia), and my logs look a bit different from yours. In my case though, both executables cause the same white screen crash.

This is a completely fresh Steam install, fresh game install, and clean prefix. Flatpak Steam works fine, so I think we have a dependency problem starting in the last few months.

I'll link my system info and log to compare against, nothing is standing out to me though:

Kkisak-valve maintainer 2024-12-31 github

Hello @ncummons2, @b02860de585071a2, we're using one issue report per unofficially supported game title, so I've gone ahead and transferred this issue report to https://github.com/ValveSoftware/Proton/issues/5613#issuecomment-2566466523.

Upstream links