Compatibility Report

• Name of the game with compatibility issues: The Crew Motorfest
• Steam AppID of the game: 2698940

System Information

• GPU: Intel ARC A770

• Video driver version: Mesa 25.3.3 - kisak-mesa PPA

• Kernel version: Linux 6.18.4-tkg-eevdf-llvm

• Link to full system information report as Gist:
  https://gist.github.com/MaxSteif/3fed6ea882fa9affee25ecd9e67808e0

• Proton version: Proton 10 / Proton 9 / Proton Experimental Bleeding Edge / GE Proton 10-28 / Proton Hotfix

I confirm:

• [x] that I haven't found an existing compatibility report for this game.
• [x] that I have checked whether there are updates for my system available.

Proton logs

steam-2698940.tar.gz

Symptoms

When launching The Crew Motorfest through Steam, the game fails to start regardless of which Proton version is used. The launch sequence progresses past the Ubisoft Connect launcher successfully, but then a small window appears displaying the message "get pipeline cache". At this point, the game freezes completely and becomes unresponsive.
This issue also occurs on EndeavourOS using both the default kernel and Mesa drivers. The problem has also been documented in this GitHub issue report:

https://github.com/ValveSoftware/Proton/issues/9119

where some users with Intel Arc graphics cards (one user with an ARC A770M) report experiencing the same freeze during the pipeline cache process.

Small note on the side: I'm using the xe Kernel-Driver which is experimental in nature, but the same issue occurs with the i915 driver as well.

Reproduction

1. Install The Crew Motorfest via Steam
2. Launch the game using any available Proton version (tested with Proton Experimental, Proton 10, Ge-Proton 10-28,.... etc.)
3. Wait for Ubisoft Connect launcher to initialize and close
4. Observe the small window appearing with "get pipeline cache" message
5. Note that the process freezes indefinitely at this stage with no CPU/GPU activity