protonscr

"Access Denied" message not visible in steam client. Instead I see blank black window and it's look like as something is broken in the steam client itself.

steamopen Steam clientDistro Family: FedoraWeb
ValveSoftware/steam-for-linux#10669 · opened 2024-03-26 by NTMan · updated 2024-04-15 · 14 comments · github
NNTMan 2024-03-26 github

Your system information

  • Steam client version (build number or date): 1708985249
  • Distribution (e.g. Ubuntu): MacOS, Fedora
  • Opted into Steam client beta?: Yes
  • Have you checked for system updates?: Yes
  • Steam Logs: steam-logs.tar.gz
  • GPU: Apple M1 Pro Max/AMD

Please describe your issue in as much detail as possible:

Screenshot 2024-03-26 at 20 39 58

Screenshot from 2024-04-02 11-07-28

Access Denied" message not visible in steam client. Instead I see blank black window and it's look like as something is broken in the steam client itself.

Screenshot 2024-03-26 at 20 44 22

I want to see user friendly stub in steam client. Ideally this stub should answer on question how to repair steam store.

Steps for reproducing this issue:

  1. I don't understood how to triggering fraud system. I am nothing done extra ordinary just benchmarked one game multiple time on several different machines.
  2. After get "Access Denied" message just open the store page in steam client
NNTMan 2024-03-26 github

Temporary workaround press Ctrl + A for invert colors (Command + A on Mac).

Screenshot from 2024-03-26 21-48-46

Anyway this temporary solution didn't answer on question that Linux user should to do for restore access.

MMEGA-Dawg68 2024-04-05 github

Do you have any firewall rules set up? Try disabling those and see if that fixes it

NNTMan 2024-04-05 github

Do you have any firewall rules set up?

No.

Screenshot from 2024-04-05 10-56-38

Screenshot from 2024-04-05 10-56-44

Screenshot from 2024-04-05 10-56-50

MMEGA-Dawg68 2024-04-05 github

Do you have any firewall rules set up?

No.

Is this a personal network? If it is then what ISP are you using?

NNTMan 2024-04-05 github

Do you have any firewall rules set up?

No.

Is this a personal network?

Yes this is my router web panel.

If it is then what ISP are you using?

> mtr store.steampowered.com -wz
Start: 2024-04-05T16:37:43+0500
HOST: primary-ws                                                  Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. AS???    _gateway                                             0.0%    10    0.3   0.3   0.2   0.4   0.0
  2. AS51035  176x214x211x253.dynamic.ufa.ertelecom.ru             0.0%    10    0.7   0.7   0.6   1.3   0.2
  3. AS51035  dynamicip-109-195-152-30.pppoe.ufa.ertelecom.ru      0.0%    10    0.9   1.0   0.8   1.2   0.1
  4. AS1299   ertelekom-ic-335559.ip.twelve99-cust.net             0.0%    10   24.1  25.7  24.1  31.3   2.4
  5. AS1299   mow-b4-link.ip.twelve99.net                          0.0%    10   22.8  22.8  22.6  23.0   0.1
  6. AS1299   mow-b5-link.ip.twelve99.net                          0.0%    10   27.8  27.7  27.6  27.9   0.1
  7. AS1299   s-bb2-link.ip.twelve99.net                           0.0%    10   42.6  42.3  42.1  42.6   0.2
  8. AS1299   s-b3-link.ip.twelve99.net                            0.0%    10   42.4  42.4  42.3  42.5   0.1
  9. AS1299   akamai-ic-344954.ip.twelve99-cust.net                0.0%    10   49.9  57.4  43.7  95.6  19.4
 10. AS16625  a23-32-85-104.deploy.static.akamaitechnologies.com   0.0%    10   41.9  41.9  41.8  42.0   0.1

https://bgp.he.net/AS51035

MMEGA-Dawg68 2024-04-09 github

Replying to [#10669 (comment)](https://github.com/ValveSoftware/steam-for-linux/issues/10669#issuecomment-2041408512)

Unfortunately yes.

As much as I don't agree that the people of Russia should suffer for their governments actions, I think there in lies your problem. With this whole sanctions thing steam may have been caught up in it or the ISP is causing issues. Have you tried a VPN? That may be able to confirm my suspicions

MMEGA-Dawg68 2024-04-09 github

Replying to [#10669 (comment)](https://github.com/ValveSoftware/steam-for-linux/issues/10669#issuecomment-2041408512)

Unfortunately yes.

As much as I don't agree that the people of Russia should suffer for their governments actions, I think there in lies your problem. With this whole sanctions thing steam may have been caught up in it or the ISP is causing issues. Have you tried a VPN? That may be able to confirm my suspicions

NNTMan 2024-04-12 github

Thank you for understanding the situation.
I don’t know anyone who would vote for Putin.
So the elections and support current government are a illusion.
I feel more like a hostage of the state.

But I don’t really believe in the theory about sanctions because:

  1. The blocking is not permanent. It is removed after 48 hours and then appears again.

I would like someone who can look at the server logs tell the reason, because the answer from Steam technical support does not give any clues.

image

  1. I have two providers and multilink for speedup my internet. And when one is blocked, the second may work.
> mtr store.steampowered.com -wz
Start: 2024-04-12T15:33:58+0500
HOST: primary-ws                                                  Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. AS???    _gateway                                             0.0%    10    0.4   0.4   0.3   0.5   0.1
  2. AS???    100.100.0.1                                          0.0%    10    1.2   4.5   0.8  25.9   7.8
  3. AS???    10.2.3.17                                            0.0%    10    1.2   1.0   0.9   1.2   0.1
  4. AS???    10.1.190.34                                          0.0%    10    0.9   1.0   0.9   1.5   0.2
  5. AS31133  85.26.205.122                                        0.0%    10    1.4   1.3   1.1   1.5   0.1
  6. AS???    10.222.2.177                                         0.0%    10   42.7  42.3  42.1  42.7   0.2
  7. AS1299   a23-40-124-77.deploy.static.akamaitechnologies.com   0.0%    10   54.9  55.0  54.9  55.5   0.2
  1. My Linux user friends who are on the same provider in my city do not have a problem.
MMEGA-Dawg68 2024-04-15 github

Replying to https://github.com/ValveSoftware/steam-for-linux/issues/10669#issuecomment-2051522130

could you run a ping test on either mac os or linux and see if they go through?

NNTMan 2024-04-15 github

could you run a ping test on either mac os or linux and see if they go through?

Currently 188.234.148.78 is banned.

mikhail@primary-ws ~> mtr store.steampowered.com -wz
Start: 2024-04-15T13:57:16+0500
HOST: primary-ws                                                  Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. AS???    _gateway                                             0.0%    10    0.4   0.5   0.3   0.7   0.1
  2. AS51035  176x214x211x253.dynamic.ufa.ertelecom.ru             0.0%    10    0.9   1.0   0.8   1.1   0.1
  3. AS51035  dynamicip-109-195-152-30.pppoe.ufa.ertelecom.ru      0.0%    10    0.8   1.2   0.7   1.5   0.3
  4. AS1299   ertelekom-ic-335559.ip.twelve99-cust.net             0.0%    10   24.4  25.0  24.0  28.1   1.3
  5. AS1299   mow-b4-link.ip.twelve99.net                          0.0%    10   23.3  23.1  22.7  23.5   0.3
  6. AS1299   mow-b5-link.ip.twelve99.net                          0.0%    10   28.0  28.4  27.6  30.0   0.7
  7. AS1299   62.115.141.22                                        0.0%    10   42.5  42.7  42.5  42.9   0.2
  8. AS1299   62.115.140.217                                       0.0%    10   42.4  42.4  42.2  42.6   0.1
  9. AS1299   a23-40-124-77.deploy.static.akamaitechnologies.com   0.0%    10   42.2  42.1  41.9  42.3   0.1
mikhail@primary-ws ~> ping store.steampowered.com
PING store.steampowered.com (23.40.124.77) 56(84) bytes of data.
64 bytes from a23-40-124-77.deploy.static.akamaitechnologies.com (23.40.124.77): icmp_seq=1 ttl=56 time=42.3 ms
64 bytes from a23-40-124-77.deploy.static.akamaitechnologies.com (23.40.124.77): icmp_seq=2 ttl=56 time=41.8 ms
64 bytes from a23-40-124-77.deploy.static.akamaitechnologies.com (23.40.124.77): icmp_seq=3 ttl=56 time=41.6 ms
64 bytes from a23-40-124-77.deploy.static.akamaitechnologies.com (23.40.124.77): icmp_seq=4 ttl=56 time=41.6 ms
64 bytes from a23-40-124-77.deploy.static.akamaitechnologies.com (23.40.124.77): icmp_seq=5 ttl=56 time=41.8 ms
64 bytes from a23-40-124-77.deploy.static.akamaitechnologies.com (23.40.124.77): icmp_seq=6 ttl=56 time=41.9 ms

And 178.214.243.78 is working

> mtr store.steampowered.com -wz
Start: 2024-04-15T13:58:07+0500
HOST: primary-ws                                                  Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. AS???    _gateway                                             0.0%    10    0.6   0.5   0.4   0.6   0.1
  2. AS???    100.100.0.1                                          0.0%    10    1.1   1.3   0.6   4.0   1.0
  3. AS???    10.2.3.17                                            0.0%    10    6.5   1.5   0.8   6.5   1.8
  4. AS???    10.1.190.34                                          0.0%    10    1.3   1.0   0.7   1.5   0.2
  5. AS31133  85.26.205.122                                        0.0%    10    1.3   1.4   1.2   1.8   0.2
  6. AS???    10.222.2.177                                         0.0%    10   42.6  42.4  42.2  42.8   0.2
  7. AS1299   a23-40-124-77.deploy.static.akamaitechnologies.com   0.0%    10   55.9  55.8  55.6  55.9   0.1
mikhail@primary-ws ~> ping store.steampowered.com
PING store.steampowered.com (23.40.124.77) 56(84) bytes of data.
64 bytes from a23-40-124-77.deploy.static.akamaitechnologies.com (23.40.124.77): icmp_seq=1 ttl=58 time=55.4 ms
64 bytes from a23-40-124-77.deploy.static.akamaitechnologies.com (23.40.124.77): icmp_seq=2 ttl=58 time=55.2 ms
64 bytes from a23-40-124-77.deploy.static.akamaitechnologies.com (23.40.124.77): icmp_seq=3 ttl=58 time=55.9 ms
64 bytes from a23-40-124-77.deploy.static.akamaitechnologies.com (23.40.124.77): icmp_seq=4 ttl=58 time=55.4 ms
64 bytes from a23-40-124-77.deploy.static.akamaitechnologies.com (23.40.124.77): icmp_seq=5 ttl=58 time=55.2 ms
64 bytes from a23-40-124-77.deploy.static.akamaitechnologies.com (23.40.124.77): icmp_seq=6 ttl=58 time=55.3 ms
^C
--- store.steampowered.com ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5005ms
rtt min/avg/max/mdev = 55.234/55.418/55.931/0.239 ms
NNTMan 2024-04-15 github

UPD:

176.214.211.253 has just been blocked

> mtr store.steampowered.com -wz
Start: 2024-04-15T14:16:31+0500
HOST: primary-ws                                                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. AS???    _gateway                                           0.0%    10    0.5   0.5   0.3   0.6   0.1
  2. AS???    100.100.0.1                                        0.0%    10    0.9   1.7   0.9   4.2   1.1
  3. AS???    10.2.3.17                                          0.0%    10    1.0   1.6   1.0   4.0   0.8
  4. AS???    10.1.190.34                                        0.0%    10    1.1   1.3   0.8   1.6   0.2
  5. AS31133  85.26.205.122                                      0.0%    10    1.4   1.5   1.3   1.8   0.2
  6. AS???    10.222.2.177                                       0.0%    10   42.5  42.4  42.0  42.9   0.3
  7. AS1299   a2-22-41-48.deploy.static.akamaitechnologies.com   0.0%    10   58.0  58.0  57.8  58.2   0.1
mikhail@primary-ws ~> ping store.steampowered.com
PING store.steampowered.com (2.22.41.48) 56(84) bytes of data.
64 bytes from a2-22-41-48.deploy.static.akamaitechnologies.com (2.22.41.48): icmp_seq=1 ttl=56 time=58.0 ms
64 bytes from a2-22-41-48.deploy.static.akamaitechnologies.com (2.22.41.48): icmp_seq=2 ttl=56 time=57.9 ms
64 bytes from a2-22-41-48.deploy.static.akamaitechnologies.com (2.22.41.48): icmp_seq=3 ttl=56 time=58.1 ms
64 bytes from a2-22-41-48.deploy.static.akamaitechnologies.com (2.22.41.48): icmp_seq=4 ttl=56 time=58.2 ms
64 bytes from a2-22-41-48.deploy.static.akamaitechnologies.com (2.22.41.48): icmp_seq=5 ttl=56 time=58.3 ms

and 188.234.148.78 has been unblocked.

> mtr store.steampowered.com -wz
Start: 2024-04-15T14:17:31+0500
HOST: primary-ws                                                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. AS???    _gateway                                           0.0%    10    0.5   0.5   0.3   0.6   0.1
  2. AS51035  176x214x211x253.dynamic.ufa.ertelecom.ru           0.0%    10    0.6   0.9   0.6   1.2   0.2
  3. AS51035  dynamicip-109-195-152-30.pppoe.ufa.ertelecom.ru    0.0%    10    1.3   1.1   0.8   1.5   0.2
  4. AS1299   ertelekom-ic-335559.ip.twelve99-cust.net           0.0%    10   24.3  25.7  24.2  29.0   1.8
  5. AS1299   mow-b4-link.ip.twelve99.net                        0.0%    10   23.4  23.1  22.9  23.4   0.2
  6. AS1299   mow-b8-link.ip.twelve99.net                        0.0%    10   23.0  23.3  22.9  23.7   0.3
  7. AS1299   mow-b5-link.ip.twelve99.net                        0.0%    10   23.3  23.4  23.0  24.0   0.3
  8. AS1299   62.115.141.22                                      0.0%    10   42.6  43.0  42.6  45.1   0.8
  9. AS1299   62.115.118.75                                      0.0%    10   42.4  42.5  42.3  42.8   0.2
 10. AS1299   a2-22-41-48.deploy.static.akamaitechnologies.com   0.0%    10   42.2  42.1  41.9  42.2   0.1
mikhail@primary-ws ~> ping store.steampowered.com
PING store.steampowered.com (2.22.41.48) 56(84) bytes of data.
64 bytes from a2-22-41-48.deploy.static.akamaitechnologies.com (2.22.41.48): icmp_seq=1 ttl=57 time=42.0 ms
64 bytes from a2-22-41-48.deploy.static.akamaitechnologies.com (2.22.41.48): icmp_seq=2 ttl=57 time=42.1 ms
64 bytes from a2-22-41-48.deploy.static.akamaitechnologies.com (2.22.41.48): icmp_seq=3 ttl=57 time=42.1 ms
64 bytes from a2-22-41-48.deploy.static.akamaitechnologies.com (2.22.41.48): icmp_seq=4 ttl=57 time=41.9 ms
64 bytes from a2-22-41-48.deploy.static.akamaitechnologies.com (2.22.41.48): icmp_seq=5 ttl=57 time=42.2 ms
^C
MMEGA-Dawg68 2024-04-15 github

Yeah this is really weird. I can't help you. I recommend asking your ISP about this.
Sorry for not being able to help.

Upstream links