System Information

• GPU: AMD Vega 56/64
• Driver/LLVM version: Mesa 18.3.0-rc4/7.0.0
• Kernel version: 4.19.0-1
• Link to full system information report as Gist
• Proton version: 3.16-4 beta

steam-444090.log

Symptoms

The game crashed immediately after start.

Reproduction

Just launch the game.

System Information

• GPU: Gráficos HD Intel® 530
• Driver/LLVM version: 3.0 Mesa 18.0.5
• Kernel version: 4.15.0-42-generic
• Link to full system information report as Gist: Gist
• Proton version: 3.16-4 beta

Symptoms

Kicked out without apparent reason, as if I had exited the match. Might be the anti-hack tool, or a game malfunction.

Reproduction

Enqueue a deathmatch. Change resolution(?). Enter a deathmatch. Select Viktor. Wait.

Edit: it seems I cannot enter the game per se, only menues and champion selection.

Since the latest steam beta, I'm no longer being kicked from matches immediately after joining them. .NET Framework 4 still needs to be installed through different means since it gets stuck when trying to install it from steam. For people using or not using the steam runtime, I think these are the changes that fixed the issue:

• Added gnutls 3 to the Steam Runtime, fixing network connectivity issues in many Steam Play titles

• Fixed an issue with host libssl on newer distributions breaking some titles

Can confirm, the game is fully functional now. Casual and ranked queue both works. Needs to install dotnet40 or mono complete via proton tricks to avoid canceling redist installs on every launch. Make sure to set windows version to windows 7 via winecfg after installing dotnet4 though.

The sudden reason for the success is probably related to the updated EAC binarys that hi rez shipped with the latest patch. A proton supported EAC maybe? People are reportedly having success with other games (dbfz) by copying over paladins eac binaries to those other games. YMMV

A couple months ago I emailed every contact available at Hi Rez studio asking them to contact EAC to enable Wine support, specifically Paladins. I got varying responses back from all of them.

I think they actually did.

The game was working fine until today. I've started to get crashes when joining/in a match.

I haven't really done any system updates or hardware changes.

Game still working fine in my end still. I'm on Manjaro Unstable, LLVM9+Mesa-Git, Linux 4.20.5. (R9 390, amdgpu)

I ran a verification of the game files and it found 5 files which didn't match. Which was odd since I only did the delete the UE3*.exes from Redist, so at most it should have been 2.

In any case, false alarm. My bad!

Ever since this issue started happening, I've been getting occasional crashes. They usually manifest after playing 2 or 3 rounds but this time I managed to get a log from a crash on the first match I attempted to join.

Here's the log:
steam-444090.log

Here are my Steam specs:
https://gist.github.com/Unaccounted4/b63fcbd46be2e7746705a3443601b08a

Are you sure you installed .NET Framework 4 properly? The only way I've gotten it to install was by using protontricks, although I did make note that the game started without it. The errors I'm seeing in the log seem to hint at missing dlls in the Proton 3.16 Beta/dist/lib/wine directory, but I don't seem to have those dlls either.

Yes, this happens both with and without dotnet40 installed. I did ponder that not having .NET installed would cause issues so I decided to try with, as well.

Doesn't seem to make a difference, though. I can get the game to crash reliably by playing three matches in a row by just hitting Requeue at the end of each one. Though sometimes, it'll happen on the very first try as well.

It is worth mentioning, with .NET installed, I get the AutoReporter.exe window after the crash. It doesn't appear if I delete the UE3*.exe files instead.

This might be a long shot, but what does winecfg report the windows version to be in the prefix? I'm assuming you're using protontricks. Set it to windows 7 if it's not already, and start the game again. It should then prompt for the installation of two different redistributables. winetricks has workarounds for dotnet40 involving setting the prefix to Windows XP, which interferes with redistributable installation.

I did notice that output from protontricks and immediately ran protontricks win7 the moment it finished installing dotnet40. So, the game never even started in WinXP mode.

I have yet to try completely wiping the game and prefix and reinstalling. I will try that next! Maybe a fresh install will help.

Alright, so today a bunch of things happened: the Solus repos sync'ed and a bunch of updates came down the pipe, I removed and reinstalled the game, and there were two Steam updates. One or a combination of these seems to have "fixed" whatever was going on. I played 6 matches in a row and no crashes to report.

Remains to be seen if this will stay fixed in the near future.

Paladins is no longer working. Multiplayer match kicks me out to the main menu as soon as the loading screen comes up or when selecting talent. Back to square one on this one.

I can confirm Kuasha420's post.. Behaving like a EAC kick, but I couldn't say for sure.

I also Confirm.. Kick to menu. :(

Confirmed the game is now crashing. Using Fedora 29, Proton 3.16-6 Beta. I've reinstalled the game and it hasn't helped. Used Winetricks to install dotnet40 and that didn't help. I'm going to change the Wine compatibility to Windows 7 instead of XP (default) and see if it helps.

Edit: That did not help. CRAP!

I'm afraid I have to confirm with everyone else. I too am being kicked from matches after about 15 seconds of entry. EAC needs to be snapped from this universe.

I suspect that the Linux functionality was inadvertently broken on Saturday from a server-side perspective, in preparation of the new patch that enabled Crossplay with XBox One and Nintendo Switch. I have no proof of this, but the timing is suspect.

It's working for me now

Really? I'll have to fire it up and test. Is it the futures end update?

Yes, I don't know why EAC doesn't kick me out aynmore

Downloading right now. The futures end and the release of the new champion (Atlas) was yesterday I think. Hope this is a sign of future cooperation between Proton and EAC.

By the way are you testing on proton 3.16 or 4.2?

4.2 attempted, installed dotnet40 through protontricks. Away she goes.

Looks like ProtonDB has plenty of reports to back it up too.

See you there champions. Need Healing.

Works fine, but when I'm using the mouse with 1000hz dpi polling rate, the fps drop is very noticeable

Using proton 4.2, but the game is actually even less functional for me. It crashes right after the splash screen. I've installed dotnet40 into the prefix, so this is quite peculiar.

EDIT: Okay, so I figured out what the issue was. Starting from a new prefix, I installed dotnet40 using protontricks, and then set the windows version to 7. This allowed the redistributables to install. However, the game refused to launch due to the windows version being set to 7. To rectify this, I set the windows version back to XP. The game then launched. When queueing for a match, I was not kicked by EAC upon entering the map! I have no idea why the windows version being set to 7 would cause the game to crash, but I guess it's not worth investigating.

Everything you said, I also had to set win xp otherwise it would crash.

Also, there's two rundll32.exe error before the game is able to start

should i use a dummy account first just in case my real account get blocked?

The game works fine now, but at some point it stutters like hell, dips from 150fps to 20fps. I need to restart the game every match so i can play with decent framerate.
Since github won't let me upload a huge log, here you got a mega link: https://mega.nz/#!fBlTWahD!fwmbsikRljbrQ-fbbDjau3aYH3aUMm_0IW4G3laP-Yc

Yes, but it's a log for an entire match of Paladins, because the game starts stuttering when i've played for some minutes. Maybe it's something related to ram or vram memory? I will check resources now.
EDIT: Every match i got 0.2GB additional RAM used on the menu. I don't know if this is the problem or it's normal.

@KibaGasteiz what's your gpu driver?

Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz
Kernel: 5.0.9-arch1-1-ARCH
DE: GNOME Shell
Steam runtime: jenkins-steam-runtime-beta-release_0.20190320.2

NVIDIA Corporation GeForce GTX 1070
NVIDIA 418.56

RAM: 15980 MB

So i've been testing and...
The game stutters with Vsync enabled too, but not like with no vsync (i use to disable that option in every game). I can play a lot of matches without getting 20fps or less, but it's still not perfect since sometimes i got hard stuttering.

New Paladins Update (probably unintentionally) broke EAC again. (2.6). For fucks sake Hi-Rez...

@kuasha420 happened to me too. Game kicks me out

@kuasha420 @turanmahmudov I'm also having the same issue, was working fine up to the last update.

@kuasha420 I have the same problems as you, here are the log at the time of the kick of the game :
log-Paladins-Kick.txt

Some guy here says that the game works if you use Wine4.8 mixed with Proton: https://www.protondb.com/app/444090
Has Wine4.8 did something about anti-cheats or is he drunk?

Some guy here says that the game works if you use Wine4.8 mixed with Proton: https://www.protondb.com/app/444090
Has Wine4.8 did something about anti-cheats or is he drunk?

how to use wine4.8 mixed with proton? any guide?

@turanmahmudov I don’t think you can update the version of wine proton uses. You could download that version of wine and install the windows version of steam and redownload the game plus install the dot40. I don’t know if that would get you going though. I’d say the guy is drunk.

I've tried 4.8 version of wine. Same issue. Kick to menu after loading into a match.

Any changes using latest Proton 5?

Any changes using latest Proton 5?

still cant play without getting kicked (proton 5.0-3)

splash screen then kick on latest proton 5.0-4

splash screen then kick on latest proton 5.0-4

yes i have same issues.. with proton 5.0.5

I've had some success in DBFZ: https://github.com/ValveSoftware/Proton/issues/1240#issuecomment-625477935.
Maybe you can try applying similar instructions for Paladins too?

Now that Denuvo Anti Cheat is supporting Proton, EAC should take note.
https://github.com/ValveSoftware/Proton/issues/3773#issuecomment-631750507

@aeikum This patch in proton broke paladins:

https://github.com/ValveSoftware/wine/commit/f48a97689fe92d2831cec13e7628640d33cd2989

Reverting the patch fixes paladins, but causes Sword Art Online: Fatal Bullet to hang at start.

Hi, the game runs very well I risk saying it as well as in the windows, however the game kick me as soon as the game starts what could it be? EAC?

Has anything changed regarding this game, EAC and Proton?

Works fine on Ubuntu 21.04 & Proton 4.11-13 with dotnet40 and winxp
protontricks 444090 dotnet40 winxp

UPD: works from time to time
UPD 21.10.21: seems they enabled Wine support, game works great for me on Proton-6.18-GE-2

Cannot get game to run beyond splash screen using any Proton library. Earlier libraries cannot get splash screen. Later ones will close silently after splash.

5.12.19-1-MANJARO
Intel© Core™ i7-7700K CPU @ 4.20GHz × 4
NVIDIA Corporation GP104 [GeForce GTX 1080]

Cannot get game to run beyond splash screen using any Proton library. Earlier libraries cannot get splash screen. Later ones will close silently after splash.

5.12.19-1-MANJARO Intel© Core™ i7-7700K CPU @ 4.20GHz × 4 NVIDIA Corporation GP104 [GeForce GTX 1080]

try another Proton version, i'm using Proton-6.18-GE-2 (https://github.com/GloriousEggroll/proton-ge-custom), game works great

UPD: works from time to time

Could you elaborate on what you mean by this exactly?

Installing works just fine and booting requires Proton-6.21-GE-1.
But it seems like i get kicked form every match so i assume its EAC related, loader.log seems to imply it isn't downloading the latest EAC client at all thus anti-cheat is non functional.
Is this something that can be fixed locally or does Hi-Rez need to do something?

Installing works just fine and booting requires Proton-6.21-GE-1. But it seems like i get kicked form every match so i assume its EAC related, loader.log seems to imply it isn't downloading the latest EAC client at all thus anti-cheat is non functional. Is this something that can be fixed locally or does Hi-Rez need to do something?

Hi-Rez said that they are looking into enabling Proton support for EAC in Paladins, but that it likely won't happen in December (when the Deck originally was meant to launch): https://www.theverge.com/2021/10/5/22709918/valve-steam-deck-supported-games-anti-cheat-proton-eac-battleye-epic

So no, until that happens there's nothing you realistically can do.

UPD: works from time to time

Could you elaborate on what you mean by this exactly?

i meant game sometimes starts but sometimes not

hello, the game seems to work correctly, but after 30 seconds of starting, it takes us to the main menu, I was looking at the steam logs and it throws this problem.

0025.12] Log: *** WARNING - PATHS MAY NOT BE VALID ***

[0025.12] Log: Skipping initialization of FSMPartPool!
SwfMovie MenuManager.undefined

Replying to https://github.com/ValveSoftware/Proton/issues/1787#issuecomment-968325043

They haven't enabled it yet. Hope they enable it in the next month or so and not next year.
But besides EAC the game works great with Proton-7.1-GE-2. I get around 120-140 FPS with a 1050ti. I set Texture Detail to very high everything else to Medium. I also didnt have to install dotnet40 or anything like that.

Replying to [#1787 (comment)](https://github.com/ValveSoftware/Proton/issues/1787#issuecomment-968325043)

They haven't enabled it yet. Hope they enable it in the next month or so and not next year. But besides EAC the game works great with Proton-7.1-GE-2. I get around 120-140 FPS with a 1050ti. I set Texture Detail to very high everything else to Medium. I also didnt have to install dotnet40 or anything like that.

Does the game work for you? I mean no kicking after 3sec in a battle? I still have this bug with Proton-7.1-GE-2

Does the game work for you? I mean no kicking after 3sec in a battle? I still have this bug with Proton-7.1-GE-2

That kicking after 3sec in batlle is not a Proton Bug it's the problem with EAC, as already said.

Does the game work for you? I mean no kicking after 3sec in a battle? I still have this bug with Proton-7.1-GE-2

That kicking after 3sec in batlle is not a Proton Bug it's the problem with EAC, as already said.

Yep of course, but the EAC issue hasn't been patched yet, so currently the game doesn't work

Yep of course, but the EAC issue hasn't been patched yet, so currently the game doesn't work

Depends on how you define working. If you define ist that all Game mechanics are working with good Performance then its working. If you define it that you can Play like anyone on Windows without Limitations then its Not working.

Depends on how you define working. If you define ist that all Game mechanics are working with good Performance then its working. If you define it that you can Play like anyone on Windows without Limitations then its Not working.

I define "working" by I can play a game! Thus I'll assume it doesn't work for the moment

If the problem is that the Paladins developers do not enable playing via Proton in their EAC configuration, this is not a Proton issue. Therefore you need to take this to the Paladins developers (Hi-Rez).

@atxr @tridoxx @Rabcor @everyoneelse
As of now the Game is working with Proton-GE-7.1 !!! (including Multiplayer) !!!.
But be aware that by playing on Linux your Account can be banned due to Hi-Rez not officially supporting Linux / Proton!
Also this might be only temporary so keep that in mind.
Edit: It's broke again, for me at least. Looks like it was working for 5 days until now.

@FirephoenixX02 You mean Proton-GE-7.1 or Proton-GE-7.18 (Latest) ?

@FirephoenixX02 You mean Proton-GE-7.1 or Proton-GE-7.18 (Latest) ?

I mean 7.1, i tried it with 7.18 but it immediately close after start.
Edit: Button Problem is fixed after complete restart. Game is working again.

The game no longer works with ge proton 7-20

The game no longer works with ge proton 7-20

It never worked with any Versions after GE 7.1 for me. Should work with 7.1 still but it could have changed in an Update.

I have checked with several versions and the only one that works for me is 6-21-GE-2. Has hi rez announced whether they will officially support proton? another of their games recently became steam deck certified

I have checked with several versions and the only one that works for me is 6-21-GE-2. Has hi rez announced whether they will officially support proton? another of their games recently became steam deck certified

Officially Paladins DOES NOT support Proton/Wine it is likely that they just disabled the Anticheat.

There was a fix in Proton Experimental for getting the game to run: https://github.com/ValveSoftware/Proton/wiki/Changelog#available-in-proton-experimental-as-of-20220622

Here's a video of it running on the Steam Deck: https://youtube.com/watch?v=pHl_98zBG3s

Edited for clarity.

As noted in the latest Proton Experimental Release Notes, Paladins is now officially supported with Proton Experimental: https://github.com/ValveSoftware/Proton/wiki/Changelog#available-in-proton-experimental-as-of-20220622

Here's a video of it running on the Steam Deck: https://youtube.com/watch?v=pHl_98zBG3s

So Proton supports Paladins but does Hi-Rez support Proton? Because Paladins previously also ran fine with Proton, but after an update the Anticheat was enabled again and was broken again. I just don't wan't to download 30GB and delete it in 2-3 Weeks again.

-Did anyone else notice better graphics with proton experimental than with that old proton ge version?
-Is anyone else sometimes having trouble starting the game until they reset their computer?

-Did anyone else notice better graphics with proton experimental than with that old proton ge version?
-Is anyone else sometimes having trouble starting the game until they reset their computer?

• It never worked for me with Proton Experimental in the first place so i can't answer that
• No i never had any trouble opening it, atleast not when using Proton GE, Experimental doesn't work for me as stated above, so might be a problem with Proton Experimental if you use that to run the game, but don't quote me on that could also be something different.

Working mostly fine with Proton Experimental. It has been crashing mid-game a few times.
Attached is the log if it proves useful.
steam-444090.log

Proton-GE-7.24 seemed to work better (less crashes) but alt-tabbing was not available. Alt Tabbing is working with Proton Experimental.

I'm not having any luck with it on proton experimental.

Looking at loader.log there seems to be an improvment. In the past it would go to download some files for EAC, get a 403 and fail. Now it gets a 200, spends a while failing to download the file and then EAC gives a callback code of 915 (same one it gave in the past).

It tries to download from https://download.eac-cdn.com/api/v1/games/112/client/wine64/download/?uuid=some-uuid

Going to the same url in my browser downloads a 0 byte file. Any ideas?

EAC appears to be broken on EAC and Paladins again

Issue transferred from #5984. @AdverseMiller posted on 2022-07-11T20:34:03:

As of writing this, EAC is broken doesn't work anymore on either of these games.

It seems a bit different from past breakages. Just in that the EAC link returns a 200 status instead of a 403 status. Though I might be going off old data. Was it giving a 200 status last time Paladins worked?

Think someone might need to change the "playable" Deck rating back to unsupported if EAC is booting people off until this gets fixed, cause I'm seeing alot of reports on protondb bringing this up.

It was stated numerous times on reddit, Paladins will always work for few days after an update. After those few days EAC starts working as intended, and people get kicked out of matches therefore.
As long as Paladins doesn't enable EAC support, it will only work for few days after any update.

Is there a workaround to enable eac linux support with paladins?
Does this game run under virtualization?

There is no workaround. It will most likely work again out of the box for few days after the patch comes out with the new champion.
After that EAC will work properly again, and people will be kicked out of matches.

The Full RWBY patch was playable though.

What do you mean by "Full"?
The patch came, and the game was playable for few days. After few days everyone started to get kicked out of games due to EAC.
Not a single regular patch has been released since then.
The next patch will be the one with new champion.

Seems the issues with paladins isn't from the fact wine or the anti cheat don't support each other, but rather the developer just can't be asked to change it.

There are plenty of games that use the same anticheat that don't kick or break with Linux users.

Someone feel free to correct me on this but they released support about a year ago now.

So it seems either the devs are not updating it or cant be asked to. Whatever the reason unless epic is being misleading it should be as easy as a few clicks.

"developers can activate anti-cheat support for Linux via Wine or Proton with just a few clicks in the Epic Online Services Developer Portal"

Though seeing as some of the Linux files for EAC seem missing it could be an update that is stopping them.

Still wonder if Paladins will get bumped back down to unsupported on deck soon, cause the latest version of Proton just dropped and it's still marked as playable for some reason.

i use to play paladins every day after work, since i swap to linux i cant enjoy it anymore, i tried overwatch and it doesnt feel the same, i believe Paladins is much better than.